“Windstar continues to offer great value to guests and a luxurious vacation experience that is 180 Degrees from Ordinary,” said Diane Moore, President, Windstar Cruises. “There has never been a better time to sail on our beautiful ships.”
Net revenue was up 94 percent this year over the same period in 2009 and 13 percent over the same period in 2008. Strong sales were driven by wave season promotions including Windstar’s Europe on Sale offer and a 2010 Costa Rica and Caribbean One-Week Sale. Guests were also intrigued about Windstar’s latest phase of its Degrees of Difference initiative which features added amenities and enhancements in the areas of dining, accommodations, entertainment, spa, fitness and shore excursions.
Due to the strength of Windstar’s charter and incentive business, net revenue for 2011 is almost double the same period in 2010.
Since April 2009, Windstar continues to experience a trend where pace of bookings surpasses booking pace reported for the same period, prior year. To handle increased demand, Windstar’s call center is open 7 days a week.
The cruise industry is facing a range of challenges on the marine operations side, ranging from environmental regulations to human engineering, new technology, alternative fuels and public perception.
"Today, environmental regulations are clearly a challenge,” said Eirik Nyhus, director of maritime environmental strategic issues, at Det Norske Veritas (DNV). “We are looking at the regulations already in place and those that are coming – all of which will drive up costs for the cruise lines – whether for ballast or waste water treatment or for those related to fuel qualities. Whether cruise lines resort to scrubber technology or go to low sulfur fuels, they are looking at higher costs."
At Lloyd’s Register (LR), John Hicks, manager of the passenger ship support center in Florida, said that one of the biggest challenges facing the cruise industry is the human factor. “It is becoming more and more apparent that as the industry grows and the ships become more complex, the cruise lines need to consider the human engineering aspect much more than it has in the past,” he said. “There is a great need to find appropriately trained staff and to be able to train and bring people up the ladder organically.”
A big issue is noise emissions – not into the ship – but into the ocean, according to Dr. Gerd-Michael Wuersig at Germanischer Lloyds’ (GL) department of risk assessment and mechanical engineering, especially with more ships sailing in sensitive areas such as Alaska and Antarctica. In addition, air emissions are also an issue, such as in Hamburg where ships dock in close proximity to residential areas.
However, the biggest challenge the industry may be facing is not the individual issues, said Massimo Volta, regional manager for North and Central America of the marine division for RINA. “Instead it is all the different issues that have to be tackled simultaneously,” he said, “ranging from environmental regulations on international and national levels, even local levels, and the ILO Labor Convention which will soon be implemented.”
Speaking to Cruise Industry News before the December U.N. Conference on Climate Change in Copenhagen – Nyhus said one concern surrounding the conference was uncertainty. The problem with a conference of this sort, he said, is that the participants, many of whom are politicians, face so many difficult decisions, that they may be tempted to look for easy targets – and shipping may be one of them.
On other topics, RINA’s Volta said that cold ironing is not a solution everywhere, noting that a modern cruise ship requires as much electric power as a town of 10,000. “When cold ironing is discussed, I think this concept has to be considered on a case by case basis. It may work in some places, but not everywhere. Cold ironing is an example of a basically sound environmental initiative, but should not be required across the board,” he added.
The classification societies expect varieties of the diesel engine to continue to power cruise ships for some time. But they also noted that there are alternatives, such as dual fuel systems, gas and nuclear power – although opinions were divided on the latter option.
It is not if it (nuclear) happens, but when it happens, according to LR’s John Carlton, global head of marine technology and investigations.
LNG is high on the list of alternative fuels and is in many ways a “wonderful solution,” DNV’s Nyhus said, with 20 percent less CO2 than diesel fuels, no SOx and very little NOx.
“Proper solutions need time,” added Volta, “involving engine manufacturers as well, and the goal should be not just to reduce consumption and hence emissions, but also to develop more efficient powerplants.”
Nyhus also sees emission control areas (ECAs) being expanded and noted that Mexico and the Bahamas have already indicated an interest in being part of the ECA area proposed for the U.S. and Canada. Some countries in the Mediterranean have also expressed interest, he added.
Volta, meanwhile, pointed out that energy savings is a double-sided issue. On one hand, he said, cruise lines need to conserve energy to be environmentally friendly, to comply with emissions regulations and their own internal objectives, while also minimizing costs. On the other hand, the lines need to meet and exceed the expectations of their passengers. So, it becomes a balancing act, he said, optimizing savings and investments.
He is convinced that the new rules will make the ships and operating procedures more complicated and may in turn lead to even more challenges.
Excerpted from Cruise Industry News Quarterly, Winter 2009/2010
Both Carnival Cruise Lines and Royal Caribbean International introduced new ships this past fall. Carnival introduced the newest generation of what started as its Destiny class, built by Fincantieri in 1996, going from 101,000 to 102,000, 110,000 and now 130,000 tons and raising the passenger capacity along the way from 2,600 to 3,650.
Royal Caribbean, meanwhile, has taken a quantum leap out of the box with the 225,000-ton, 5,600-passenger Oasis of the Seas built by STX Finland. While the ship shares many features with the previous Freedom class, which was an evolution of the 1999-introduced Voyager class, the Oasis is much larger and amazing in all its creativity and all it has to offer. It is closer to being a floating resort than any other ship we have sailed on.
Both Carnival and Royal Caribbean are very successful cruise brands. Yet their strategies are very different.
Carnival, which has been known for its creative and sometimes eclectic interior designs, suddenly seems almost conservative, careful and measured, not taking any chances on what may be new and unknown.
Royal Caribbean is letting creativity rule, and not only in the visible design, but also in the arrangement of the vessel, in the activities and in the services, going far beyond appearances. While we found the Dream comfortable, familiar and almost a little dull, we found the Oasis exciting, but also a little overwhelming, and do not like to plan our vacation as much as the Oasis seems to require for dining and entertainment.
Of course, we also had reservations before sailing on the other big Royal Caribbean ships and on Carnival, but found that we enjoyed them all. So both formulas are likely to work. Carnival is targeting Middle America, while Royal Caribbean expects half of its passengers to come from foreign markets. Carnival’s investment in hardware is less. Royal Caribbean has higher capital costs, along with higher operating costs and most likely higher sales and marketing costs as well, as it depends more on foreign markets. So Royal Caribbean has to charge more for its cruises.
Carnival executives tell us that once you are charging more, you are also reducing your market accordingly. Royal Caribbean executives tell us that by offering more, people are willing to pay more.
Clearly there are very smart people at both companies who have figured all this out. Regardless, the proof will come in future earnings calls.
We are also waiting to see how the Norwegian Epic will compare to the Dream and the Oasis. The Epic, which will enter service in the summer, is intended to take Norwegian Cruise Line’s Freestyle concept to the next level.
We look forward to watching and commenting as the industry continues to evolve, and more new ship concepts and designs will undoubtedly be introduced, taking the industry to the next level, and then to the next level after that – surprising us all.
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